Policy Document and Cashless card not received

Dear Sir

I have bought Star Health insurance Family Health Optima policy(Sum Assured 2 Lakh) wide cheque No 729825 drawn on ICICI Bank ,Faridabad dated 1 May 2009 having amt Rs 3188

Insured Members
Chahat Nagpal and Bindu Nagpal

the same cheque has been cleared but i have not received the policy neither the card

Regards
Chahat Nagpal
Faridabad (Haryana)