Personal Loan from ICICI bank

Hi Sir,

I was working in Gurgaon.
In the year 2007 i applied for a personal loan and the agent took all the documents and 5 cheks, later after 5 days the agent said that my application has been rejected. But when I checked my account online it showed that the loan has been approved to my account but i was not able to withdraw it, i even called the customer service and complained about the same but the issue was not resolved. The bank even took emi form n=my account so i stopped to use the account. I called the bank again to check about that when the agent asked me my personal details, i gave it but the details were not matching.

So please look into this and suggest.

Thanks,
Prasad