to airtel broadband

this is to bring to ur notice that i,vaishali arora cant download anythin through my airtel net connection... my e mail id is drvaishali11@gmail.com...my acc no is 15492854 nuser id is 07940092242_mh.. i wil b gr8ful if u do d needful n help me use ur facilities completely...plz act to it as early as possible
thanking u..